Reception Supervisor Part-Time

Front Desk Supervisor

About Us

Nestled in the heart of Mont-Tremblant, our Residence Inn Marriott hotel is the perfect destination for travelers seeking comfort, efficiency, and moments of relaxation. Joining our team means integrating into a dynamic, modern, and welcoming work environment, surrounded by colleagues driven by a shared passion: delivering exceptional customer service.

WHAT WE OFFER

• Dynamic and collaborative work environment.
• Advancement and professional development opportunities.
• Comprehensive benefits program.
• Employee discounts on accommodation and company services.
• Valued work-life balance.
• Preferred rates across all Marriott hotels

YOUR ROLE

As a Front Desk Supervisor, you are the primary point of contact for our guests, providing them with a warm, professional, and personalized welcome. You ensure the smooth coordination of front desk operations, supervise a dynamic team, and collaborate with other departments to guarantee a remarkable customer experience.

RESPONSIBILITIES

• Recruit, train, and supervise front desk staff, and manage work schedules.
• Provide courteous, efficient, and attentive customer service at all times.
• Master the procedures, policies, and tasks related to the front desk and ensure their implementation with the team.
• Maintain fluid and effective communication with other hotel departments.
• Perform client account and package reconciliations according to establishment standards, avoiding any revenue loss.
• Ensure strict compliance with hotel chain standards.
• Manage customer complaints proactively and professionally to ensure their satisfaction.
• Perform any other related tasks requested by management to support front desk operations.

DESIRED PROFILE

• Well-developed sense of customer service and hospitality
• Natural leadership and ability to motivate a team
• Rigor, professionalism, and good priority management

REQUIREMENTS

• Relevant experience in a similar position, ideally in the hotel industry
• Supervision and team management skills
• Excellent communication skills (oral and written)
• Proficiency with hotel management tools (PMS, reservation software, etc.)

*The use of the masculine form to designate persons is solely intended to lighten the text and has no discriminatory intent. *