Front Office Supervisor

Location:         Niagara-on-the-Lake, ON
Opening:         Summer 2026

The Clayfield is a new 102-room luxury boutique hotel opening in Niagara-on-the-Lake and part of the Unbound Collection by Hyatt.  Operated by Urgo Hotels & Resorts Canada, The Clayfield will deliver a highly personalized, refined guest experience grounded in calm luxury, craftsmanship, and a strong sense of place.

The Front Office Supervisor plays an important role in delivering seamless and personalized guest experiences while supporting the daily operations of the Front Office department. This role provides hands-on leadership within the Front Desk and lobby areas, ensuring service standards, operational efficiency, and guest satisfaction are consistently maintained.

Working closely with the Front Office leadership team, the Front Office Supervisor helps guide daily operations while supporting and mentoring Front Office colleagues in a luxury hospitality environment.

What You'll Do

• Support the daily operations of the Front Desk, Guest Services, and lobby experience
• Lead by example in delivering warm, professional, and personalized guest service
• Assist with supervising Front Office colleagues during shifts to ensure service and operational standards are maintained
• Support guest check-in and check-out processes while ensuring accuracy and efficiency
• Handle guest concerns, service recovery situations, and special requests professionally and promptly
• Assist with room assignments, VIP arrivals, guest preferences, and daily operational planning
• Monitor lobby activity and maintain a visible presence to support guests and team members
• Coordinate closely with Housekeeping, Engineering, Spa, and other hotel departments to ensure smooth operations
• Support training, coaching, and onboarding of Front Office colleagues as required
• Assist with cash handling, billing accuracy, balancing procedures, and operational reporting
• Ensure compliance with hotel policies, procedures, and safety standards
• Support Manager on Duty responsibilities and operational coverage as assigned

What You'll Bring

• A passion for hospitality and creating memorable guest experiences
• Previous Front Office or guest service experience within a hotel environment is considered an asset
• Supervisory or leadership experience in hospitality is considered an asset
• Professional, polished, and guest-focused communication skills
• Strong organizational, multitasking, and problem-solving abilities
• Ability to remain calm and service-focused in a fast-paced environment
• Strong interpersonal skills with the ability to support and motivate team members
• Experience with hotel property management systems and Microsoft Office applications is an asset
• Flexible availability including mornings, evenings, overnights, weekends, and holidays as required
• Ability to maintain elevated luxury hospitality standards consistently

Why Join Us

• Competitive compensation and a comprehensive benefits package designed to support your well-being and long-term growth
• A rare opportunity to shape the Rooms operation of a brand-new luxury hotel
• Work within a collaborative environment supported by ownership, Urgo Hotels & Resorts Canada and Hyatt. 
• Access to Hyatt colleague travel benefits
• A workplace culture rooted in respect, craftsmanship, and pride of place in beautiful Niagara-on-the-Lake

Now accepting applications from candidates currently residing in Canada with full working rights. We are only able to respond to candidates selected for interview.