Accommodation Director

Nestled in the heart of the Richelieu Valley, Hôtel Rive Gauche offers an incomparable experience and is the ideal space for business travelers and guests seeking an exclusive experience. Over the years, Hôtel Rive Gauche has distinguished itself through its expertise in organizing a multitude of events, whether sumptuous weddings, productive business meetings, or other memorable celebrations. Furthermore, its restaurant, Le Coureur des Bois, is a true gastronomic destination, offering an exceptional culinary experience to epicureans and wine enthusiasts.

Join us in making every stay a memorable experience!

Here are the advantages and privileges that Hôtel Rive Gauche offers you:

• Flourish within a positive, friendly and dynamic team, in a beautiful environment where it is pleasant to evolve.
• Social benefits, such as life insurance, disability, medical and dental coverage are partially assumed by the employer.
• Retirement plan, employer RRSP contribution.
• Free parking and coffee.
• Various employee recognition programs.

Brief Description

Passionate about hospitality and customer experience, our Accommodation Director ensures, under the direction of the General Manager, the management of reception and housekeeping, in close collaboration with the maintenance and sales teams.
A mobilizing leader, he/she supports his/her team to ensure impeccable service, an exceptional customer experience and the smooth running of operations.

Tasks and Responsibilities

• Support, supervise, and guide teams related to operations in all processes of interaction with our guests.
• Ensure the management and monitoring of daily operations of the accommodation department and ensure their proper functioning in accordance with hotel standards.
• Supervise supervisors and members of the accommodation teams to ensure compliance with hotel procedures, policies and service standards.
• Ensure that teams have the tools, resources and information necessary to effectively perform their functions.
• Ensure customer satisfaction and take charge of situations requiring management intervention, including complaint management and special requests.
• Ensure follow-up of customer requests and ensure they are addressed within established timeframes.
• Supervise the quality of service offered at all stages of the stay, from arrival to departure, and ensure that the customer experience meets established standards.
• Manage schedule planning, inventories and accommodation orders.
• Identify opportunities for improvement in operations and implement initiatives aimed at optimizing efficiency, service quality and customer satisfaction.
• Ensure compliance with quality standards, policies, procedures and hotel standards by all teams.
• Manage disciplinary situations, perform necessary follow-ups and collaborate with human resources.
• Support hotel management in various projects, initiatives and mandates related to accommodation operations.

Skills and Requirements

• Diploma of collegial or university studies in hotel management, or any other equivalent training.
• Excellent organizational skills, priority management and ability to provide outstanding customer service.
• Excellent ability to establish and maintain good business relationships with other departments and external stakeholders.
• Autonomy, proactivity, judgment and ability to work under pressure.
• Strong leadership skills, team management and mobilization.
• Minimum of five (5) years of experience in hospitality, including at least three (3) years in management.
• Bilingual (French and English, requirement due to an international clientele).