YULLC - Front Desk Agent Part-Time

Located in the heart of Espace Montmorency, just steps away from restaurants, shops and attractions in downtown Laval, the Courtyard Montreal Laval offers a modern, warm and accessible hotel experience. We welcome a diverse clientele with attentive and personalized service. Our team, solid and united, evolves in a dynamic environment where mutual support, professionalism and passion for hospitality prevail. Our team shares essential values: passion, welcome and spirit of innovation.
Together, we aim for a single objective: to offer an exceptional experience to each of our clients!

• Dynamic, collaborative work environment close to several cultural events.
• Opportunities for advancement and professional development.
• Comprehensive benefits program.
• Work-life balance valued.
• Preferred rates across all Marriott hotels.
• Dry cleaning service.

The front desk agent accompanies the client from arrival to departure. They ensure that high-level customer service is provided at all times and in compliance with the standards of the chain and banner.

• Welcome and register clients upon arrival and process their departure in an efficient and professional manner.
• Make, modify or cancel reservations and inform guests of hotel policies.
• Communicate information concerning room status, VIPs, priorities, early departures or extended stays and client requests with other departments.
• Verify and adjust charges to client accounts, while being responsible for cash transactions.

• Excellent customer service skills.
• Initiative, attention to detail and autonomy.
• Ability to work under pressure, solve problems and work with computer systems.

*The use of the masculine form to designate persons is intended only to lighten the text and has no discriminatory intent.*