Director of the Hotel Front Desk Department

Employer: KHG Old Montréal LP
Work location: Montréal, Québec
Position: Front Desk Manager (NOC 60031)
Type: Permanent and full-time / 40 hours per week
Salary: $74,000 per year

Starts as soon as possible
Work hours from 9:00 a.m. to 5:00 p.m.

Languages
French

Education
Bachelor's degree

Experience
5 years or more

On-site
Work must be performed in person. There is no possibility of remote work.

Work setting
Hotel, motel, resort
Inspection

Responsibilities

• Develop and implement policies and procedures related to daily operations
• Recruit and hire staff
• Supervise staff
• Discuss supply arrangements with suppliers
• Deliver training sessions
• Discuss facility use with clients
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Resolve client complaints and address their concerns
• Assist clients/guests with special needs
• Develop and implement business plans

Experience and specialization

• Management systems (MIS or DB)
• MS Word
• Computerized reservation system (CRS)
• MS Excel
• MS Office
• MS Outlook
• MS PowerPoint
• Google Drive

Additional information
Safety and security:

• Criminal record check

Working conditions and physical abilities:

• Attention to detail
• Sitting, standing and walking

Personal qualities:

• Client-focused attitude
• Effective interpersonal relations
• Excellent oral communication
• Initiative
• Team spirit

Employee benefits
Health benefits:
Dental care plan
Disability benefits
Health care plan

Financial benefits:
Registered retirement savings plan (RRSP)

Long-term benefits:
Long-term care insurance
Maternity and parental benefits

Other benefits

• Deferred profit sharing plan (DPSP)
• Employer-paid learning/training
• Paid leave (personal or volunteer days)
• Subsidized public transit
• Parking available
• Wellness program