Reception Agent - Full-time

Located at the foot of the slopes, in the heart of nature, Residence Inn by Marriott Bromont is a brand-new ski-in/ski-out hotel project, designed for extended stays. ALPINN offers a unique work environment where comfort, simplicity, and quality of life come together.
Working at ALPINN means being part of a motivated and welcoming team, in a modern setting inspired by Nordic architecture and respect for nature. Here, every team member plays an important role in the guest experience, summer and winter alike. If you enjoy wide open spaces, attentive service, and team spirit, ALPINN is the ideal place for you.

Working at Residence Inn by Marriott Bromont means being part of a motivated and welcoming team, in a modern setting inspired by Nordic architecture and respect for nature. Here, every team member plays an important role in the guest experience and contributes to the hotel's success. If you enjoy wide open spaces, deliver attentive service, and value team spirit, this new role is a great opportunity tailored for you. Residence Inn by Marriott Bromont offers a unique work environment in brand-new spaces where friendliness and quality of life come together.

What We Offer

• A dynamic, collaborative work environment at the heart of the region's sporting and cultural events.
• Opportunities for advancement and concrete professional development.
• A comprehensive benefits program.
• A work-life balance that is valued.
• Preferential rates across all Hilton and Marriott banner hotels.

YOUR ROLE

The front desk agent accompanies the guest from arrival to departure. They ensure that high-level customer service is provided at all times and in compliance with the standards of the chain and banner.

RESPONSIBILITIES

• Welcome and register guests upon arrival and process their departure efficiently and professionally.
• Make, modify, or cancel reservations and inform guests of hotel policies.
• Communicate information regarding room status, VIPs, priorities, early or extended departures, and guest requests to other departments.
• Review and adjust charges posted to guest accounts, while being responsible for cash transactions.

PROFILE SOUGHT

• Excellent customer service skills.
• Initiative, attention to detail, and independence.
• Ability to work under pressure, good stress tolerance, problem-solving skills, and ability to work with computer systems.
• Availability for varying schedules.

*The use of the masculine form to designate persons is solely intended to lighten the text and has no discriminatory intent.*