Director of Housekeeping Part-Time

ABM Facility Services

Courtyard® & Residence Inn® Montreal Airport
7000, Place Robert-Joncas, Ville Saint-Laurent (Montreal)
Permanent full-time position
About ABM: ABM is a leading provider of integrated facility management services in North America. Recognized for its operational expertise and commitment to excellence, ABM provides housekeeping, technical, and support services to numerous hotels, commercial, and institutional establishments.

ABM is seeking a Housekeeping Manager who will contribute to delivering an impeccable customer experience by ensuring the quality, cleanliness and efficiency of the department's operations.
What we offer

• Dynamic and collaborative work environment
• Continuing education
• Free parking
• Employee discounts apply according to current policies.
• Committed team and stimulating hotel environment

Your role Reporting to ABM management and working closely with operations management, the Director of Housekeeping is responsible for the planning, organization and supervision of all activities of the housekeeping department.
He or she ensures compliance with quality, cleanliness and safety standards while ensuring efficient management of the department's human, material and financial resources.
Main responsibilities: Leadership and team management

• Recruit, integrate, train and supervise housekeeping teams.
• Mobilize, develop and evaluate supervisors, room attendants and team members.
• Prepare work schedules, manage holidays, leave and operational needs.
• To foster a respectful, collaborative and efficient work environment.
• Ensure the continuous development of employees through training and coaching.

Operations Management

• Plan and coordinate the department's daily operations.
• Ensure the cleanliness of rooms, public spaces and common areas according to established standards.
• Conduct daily inspections of rooms and public areas.
• Follow up with reception regarding priority rooms.
• Supervise inventories, equipment and cleaning products.
• Ensure compliance with productivity and quality standards.

Customer experience

• Maintain high standards of cleanliness and presentation.
• Collaborate closely with reception, maintenance and other departments.
• Respond quickly to customer requests and complaints.
• To actively contribute to customer satisfaction.

Administrative management

• Control labor costs and departmental expenses.
• Participate in periodic inventories.
• Produce the required operational reports.
• Ensure compliance with budgets and performance objectives.

Health and safety

• Enforce health and safety policies.
• Ensure compliance with health procedures.
• Ensure compliance with environmental standards.
• Train employees on safe work methods.

Desired profile: Education and experience

• Diploma in hotel management or any relevant combination of education and experience.
• Minimum of 3 years of experience in a management position in hotel housekeeping.
• Experience in a high-volume hotel environment.
• Experience within a hotel chain (an asset).

SKILLS

• Inspiring leadership.
• Excellent team management skills.
• Excellent organizational skills.
• Prioritizing.
• Ability to work under pressure.

Working conditions

• Flexible hours according to operational needs.
• Available on weekends and holidays.
• Regular presence on the ground.

Regarding the mandate

The incumbent is an employee of ABM Facility Services and performs their duties at the Courtyard® & Residence Inn® Montreal Airport , working closely with the hotel's management teams to ensure excellence in housekeeping operations.

The company subscribes to the principles of employment equity and encourages all qualified individuals to apply, without distinction.

Fluency in French, both spoken and written, is required for this position. An intermediate level of English is required for occasional communication with English-speaking clients and external suppliers, and to understand certain technical documents. The use of English represents approximately 15% to 25% of the tasks associated with this position.


About Urgo Hotels Canada
Urgo Hotels Canada is a major player in hotel management and development with over 40 years of expertise. Since our strategic partnership with Hersha Hospitality Management (HHM) in 2022, we have been part of a network of over 235 hotels in North America, Quebec, and Ontario. Guided by our values, we create stimulating work environments and memorable guest experiences.

ABM Facility Services
Courtyard® & Residence Inn® Montreal Airport
7000 Place Robert-Joncas, Saint-Laurent (Montreal), Quebec
Permanent Full-Time Position
About ABM ABM is one of North America's leading providers of integrated facility services. Recognized for its operational expertise and commitment to excellence, ABM delivers housekeeping, engineering, maintenance, and support services to hotels, commercial properties, and institutional facilities.
ABM is currently seeking a Housekeeping Manager who will play a key role in delivering an exceptional guest experience by ensuring the highest standards of cleanliness, quality, and operational efficiency throughout the Housekeeping Department.
What We Offer

• Dynamic and collaborative work environment
• Ongoing training and professional development
• Complimentary parking
• Employee discounts in accordance with company policies
• Engaged team within a stimulating hotel environment

Your Role Reporting to ABM Management and working closely with the Hotel Operations team, the Housekeeping Manager is responsible for planning, organizing, and overseeing all Housekeeping Department operations.
This individual ensures compliance with quality, cleanliness, and safety standards while effectively managing the department's human, material, and financial resources.
Key Responsibilities Leadership and Team Management

• Recruit, onboard, train, and supervise housekeeping team members.
• Coach, develop, and evaluate supervisors, room attendants, and housekeeping aides.
• Prepare employee schedules and manage vacations, statutory holidays, and operational staffing requirements.
• Foster has a respectful, collaborative, and high-performing work environment.
• Promote continuous employee development through coaching and ongoing training.

Operations Management

• Plan and coordinate the department's daily operations.
• Ensure guest rooms, public areas, and hotel facilities meet established cleanliness standards.
• Conduct daily inspections of guest rooms and public spaces.
• Coordinate room priorities with the Front Office team.
• Oversee inventories, equipment, and housekeeping supplies.
• Monitor productivity and quality standards.

Guest Experience

• Maintain exceptional standards of cleanliness and presentation.
• Work closely with the Front Office, Engineering, and other hotel departments.
• Respond promptly and professionally to guest requests and concerns.
• Contribute to delivering an outstanding guest experience.

Administrative Management

• Monitor labor costs and departmental expenses.
• Participate in periodic inventories.
• Prepare required operational reports.
• Ensure departmental budgets and performance objectives are achieved.

Health and Safety

• Ensure compliance with Occupational Health and Safety policies.
• Promote adherence to sanitation and hygiene procedures.
• Ensure compliance with environmental standards.
• Train employees on safe work methods and proper use of equipment and cleaning products.

Qualifications Education and Experience

• Diploma in Hotel Management or an equivalent combination of education and experience.
• Minimum of three (3) years of management experience in hotel housekeeping.
• Experience in a high-volume hotel environment.
• Experience with an international hotel brand is considered an asset.

Skills

• Strong leadership and team-building abilities.
• Excellent people management skills.
• Outstanding organizational and prioritization abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to perform effectively under pressure.

Working Conditions

• Flexible schedule based on operational requirements.
• Availability to work weekends and statutory holidays.
• Regular on-site presence required.

About the Assignment The successful candidate will be employed by ABM Facility Services and will perform their duties at the Courtyard® & Residence Inn® Montréal Airport , working closely with the hotel's leadership team to ensure operational excellence within the Housekeeping Department.

ABM is an equal opportunity employer and welcomes applications from all qualified candidates without discrimination.
Fluency in French, both spoken and written, is required for this position. An intermediate level of English is also required to communicate occasionally with English-speaking guests, external suppliers, and to understand certain technical documentation. English is used for approximately 15% to 25% of the duties associated with this position.
About Urgo Hotels Canada Urgo Hotels Canada is a leading hotel management and development company with more than 40 years of expertise . Since forming a strategic partnership with Hersha Hospitality Management (HHM) in 2022, we have become part of a network of more than 235 hotels across North America , including Quebec and Ontario.
Guided by our values, we are committed to creating engaging workplaces and delivering memorable guest experiences.