Courtyard® & Residence Inn® Montreal Airport
7000, Place Robert-Joncas, Ville Saint-Laurent (Montreal)
About Us :
Joining the Courtyard Montreal Airport and the Residence Inn Montreal Airport means becoming part of two complementary hotels where comfort, modernity, and exceptional service converge. Ideally located near Montreal-Trudeau Airport, our recently renovated properties offer a distinctive experience for both business and leisure travelers. At the heart of our culinary offerings is Il Soffio Restaurant & Bar , a contemporary Italian restaurant inspired by the Campobasso region, renowned for its authentic cuisine and chic, welcoming atmosphere. By joining us, you become part of a committed, professional, and collaborative team. You also become part of the Marriott International network, recognized worldwide for its hospitality, standards of excellence, development programs, and career advancement opportunities.
What we offer
We offer a stimulating, human and structured environment, with competitive advantages:
- Registered Retirement Savings Plan (RRSP) with employer contribution
- Comprehensive group insurance
- Paid leave, social leave and public holidays
- Exclusive Marriott discounts at over 8,000 hotels worldwide
- Recognition program, wellness initiatives and internal events
- Referral bonus and performance bonuses
- Parking included
- Dry cleaning of professional linen
- Paid cell phone
- Continuing education, Mentoring program, and development support
- The opportunity to take on new challenges and develop your career across North America.
- A renovated, stable, and collaborative environment
- Several other advantages to discover along the way
Role and mission
Reporting to the Front Desk Manager , the Assistant Front Desk Manager plays a key role in the day-to-day management of front desk operations. She supports management in supervising the teams, ensures adherence to Marriott standards, and contributes to delivering an exceptional guest experience while ensuring the smooth running of daily operations.
Responsibilities: Operational Supervision
Ensuring the smooth daily operation of reception and customer experience
Supporting management in the day-to-day operations of both hotels
Responding quickly to operational situations or customer complaints
Ensure compliance with Marriott procedures, standards and policies
Conduct inspection rounds and ensure service quality. Team management. Assist in the supervision and coordination of the reception teams
Participate in the training and integration of new employees
Communicating priorities, instructions, and objectives to the teams
To foster a positive and collaborative work environment
Acting as a resource person for employees during shifts. Customer experience and service quality. Ensure that we offer personalized service that meets Marriott standards.
Managing customer situations and supporting teams in problem-solving
Analyze customer feedback and contribute to the continuous improvement of the service
Collaborating closely with other departments (accommodation, housekeeping, sales, food and beverage) Providing administrative and organizational support Participate in scheduling according to operational needs.
To monitor certain administrative tasks related to reception operations
Maintain strict control over keys, billing, and security procedures
Contribute to monitoring the department's performance indicators. Desired Profile: Education and Experience Degree in hotel management, tourism, administration or related field (An asset)
Knowledge of hotel systems (PMS, reservation systems) Professional experience Experience in reception or supervision within the hotel industry
Experience in a high-volume environment (an asset)
Experience within an international hotel chain (an asset) Skills and qualifications Positive leadership and on-the-ground presence
Excellent organizational skills and sense of priorities
Strong customer service orientation
Excellent command of French and English , both spoken and written.
Dynamism and team spirit
Good stress management in a dynamic environment. Working conditions. Full-time position
Flexible hours according to operational needs, occasional evenings and weekends. About Urgo Hotels Canada
Urgo Hotels Canada is a major player in hotel management and development with over 40 years of expertise. Since our strategic partnership with Hersha Hospitality Management (HHM) in 2022, we have been part of a network of over 235 hotels in North America, Quebec, and Ontario. Guided by our values, we create stimulating work environments and memorable guest experiences.
The company subscribes to the principles of employment equity and encourages all qualified individuals to apply, without distinction.
Fluency in both spoken and written French and English is required for this position to communicate with English-speaking clients and external suppliers, and to understand certain technical documents. The use of English represents approximately 50% of the tasks associated with this position.
Courtyard® & Residence Inn® Montreal Airport
7000 Place Robert-Joncas, Ville Saint-Laurent (Montreal)
About Us Joining the Courtyard Montréal Airport and Residence Inn Montréal Airport means becoming part of two complementary hotels where comfort, modern design, and service excellence come together.
Ideally located near Montréal-Trudeau International Airport , our recently renovated properties offer a distinctive experience for both business and leisure travelers.
At the heart of our culinary offering is Il Soffio Restaurant & Bar , a contemporary Italian restaurant inspired by the region of Campobasso, recognized for its authentic cuisine and its chic and welcoming atmosphere.
By joining our team, you become part of a committed, professional, and collaborative environment . You will also be part of the Marriott International network , globally recognized for its hospitality, service excellence, career development programs, and growth opportunities.
What We Offer We offer a stimulating, people-focused, and structured environment with competitive benefits:
Employer-contributed Registered Retirement Savings Plan (RRSP)
Comprehensive group insurance coverage
Paid vacation, personal days, and statutory holidays
Exclusive Marriott discounts at over 8,000 hotels worldwide
Employee recognition programs, wellness initiatives, and team events
Referral bonus program and performance incentives
Complimentary parking
Professional uniform dry cleaning
Company-paid cell phone
Ongoing training, mentorship, and professional development opportunities
Opportunities for career growth across North America
Recently renovated, stable, and collaborative work environment
Additional benefits to be discovered throughout your journey with us Role and Mission Reporting to the Front Office leadership team , the Assistant Front Office Manager plays a key role in the daily operations of the Front Office.
This role supports leadership in supervising the reception teams, ensures compliance with Marriott standards, and contributes to delivering an exceptional guest experience while maintaining the smooth execution of daily operations.
Key Responsibilities Operational Supervision Ensure the smooth daily operation of the Front Office
Support leadership in managing operations across both hotels
Quickly intervene in operational situations or guest concerns
Ensure compliance with Marriott procedures, standards, and policies
Conduct inspection rounds to ensure service quality Team Leadership and Engagement Assist leadership in supervising and coordinating Front Office teams
Participate in training and onboarding new team members
Communicate priorities, expectations, and operational updates to staff
Foster a positive and collaborative work environment
Act as a resource person for employees during shifts Guest Experience and Service Quality Ensure personalized service aligned with Marriott service standards
Handle guest situations and support the team in resolving issues
Review guest feedback and contribute to service improvements
Collaborate closely with other departments (Housekeeping, Sales, F&B, Operations) Administrative and Organizational Support Assist in scheduling according to operational needs
Administrative support tasks related to Front Office operations
Maintain strict control of keys, billing procedures, and security processes
Contribute to monitoring departmental performance indicators Profile We Are Looking For Education and Experience Diploma or degree in Hotel Management, Tourism, Administration , or a related field
Experience working in a structured hotel environment
Knowledge of hotel systems (PMS, reservation systems) Professional Experience Experience in Front Office operations or hotel supervision
Experience in a high-volume environment (an asset)
Experience within an international hotel chain (Marriott an asset) Skills and Qualifications Strong leadership presence and operational involvement
Excellent organizational and prioritization skills
Strong focus on guest service and guest experience
Excellent command of French and English , both spoken and written Personal Qualities Strong sense of responsibility and autonomy
Ability to manage priorities and unexpected situations
Dynamic team player
Ability to work effectively in a fast-paced environment Working Conditions Full-time position
Schedule mainly during daytime hours with flexibility based on operational needs
Occasional evenings and weekends About Urgo Hotels Canada Urgo Hotels Canada is a leading hotel management and development company with over 40 years of expertise .
Following our strategic partnership with Hersha Hospitality Management (HHM) in 2022, we are now part of a network of more than 235 hotels across North America , including Quebec and Ontario.
Guided by our values, we create engaging work environments and memorable guest experiences .
Urgo Hotels Canada is committed to employment equity and encourages all qualified individuals to apply.
