Superviseur de la Réception - Front Office Supervisor Part-Time

About Us

Joining Courtyard Montréal Airport and Residence Inn Montréal Airport means becoming part of two complementary hotels where comfort, modernity and service excellence come together.
Located near Montréal-Trudeau Airport, our recently renovated properties offer a distinctive experience to business and leisure clientele. At the heart of our culinary offering, Il Soffio Restaurant & Bar serves Italian cuisine in a chic and warm atmosphere.
By joining us, you become part of a committed, professional and collaborative team within the Marriott International network, globally recognized for its hospitality, its standards of excellence and its career development opportunities.

Role and Mission Reporting to the Front Office Manager and their assistant, the Front Office Supervisor provides daily supervision of the front desk at the Courtyard and Residence Inn Montréal Airport. They act as Manager on Duty (Manager on Duty) when required and ensure smooth operations, in compliance with Marriott policies, hotel procedures and service standards.

The incumbent supports, guides and motivates front desk agents, resolves operational issues and makes the decisions necessary to ensure guest satisfaction and protect the interests of the hotel.
Key ResponsibilitiesLeadership and Team Management

• Supervise the daily operations of the front desk.
• Serve as a resource for front desk agents during their shift.
• Lead by example with a professional, respectful and service-oriented attitude.
• Foster a positive and collaborative work environment.

Operations Management

• Assume operational responsibility for the hotel when designated as Manager on Duty (Manager on Duty).
• Conduct a complete review of operations at the beginning and end of each shift.
• Review, approve and follow up on shift reports before they are submitted.
• Ensure all pending follow-ups are completed before the end of the shift or transferred to the next manager or supervisor.
• Maintain constant communication with other departments.

Guest Services

• Provide a warm, professional and personalized welcome.
• Resolve complaints professionally and independently.
• Take the initiative needed to restore guest satisfaction.
• Authorize compensation in accordance with hotel policies.
• Follow up with guests after a situation has been resolved.

Communication

• Promptly notify a manager when a situation requires their intervention.
• Ensure complete transfer of important information between shifts.
• Communicate clearly with the teams at both hotels.

Candidate ProfileEducation and Experience

• College or university diploma in hotel management, tourism or administration, or any equivalent combination of education and experience.
• Relevant front desk experience in a structured hotel environment.
• Experience in team supervision (asset).
• Proficiency with hotel IT tools (PMS, reservation systems, etc.).

Skills

• Strong autonomy
• Initiative
• Excellent communication skills
• Effective priority management
• Ability to manage stressful situations
• Guest orientation

Requirements

• Bilingualism in French and English.
• Availability to work days, evenings, nights, weekends and holidays according to operational needs.

About Urgo Hotels Canada With more than 40 years of expertise, Urgo Hotels Canada is a major player in hotel management and development. Since our strategic partnership with Hersha Hospitality Management (HHM) in 2022, we have been part of a network of more than 235 hotels in North America, several of them in Quebec and Ontario. Guided by our values, we create stimulating work environments and memorable guest experiences.

Language RequirementBilingualism (French and English) is required for this position. More than 50% of our business and leisure clientele is international. The incumbent must communicate effectively in both languages with guests, the teams of both hotels and various stakeholders, particularly for welcoming guests, resolving complaints and managing operations as Manager on Duty.
Employment Equity

Urgo Hotels Canada subscribes to the principles of employment equity and is committed to recruiting a diverse workforce and maintaining an inclusive culture. We do not discriminate on the basis of gender, ethnic origin, religion, sexual orientation, age, disability or any other ground protected by provincial or federal laws. The masculine form is used solely to lighten the text.