Night Auditor - Full Time

WHAT WE OFFER

• Dynamic and collaborative work environment;
• Group insurance;
• Retirement plan;
• Personal days;
• Hilton benefits;
• Uniform provided.

Join the exceptional team at Hampton & Homewood Suites Montreal Downtown, ideally located in the heart of Montreal! Just steps away from the Convention Centre and at the entrance to Chinatown, our establishment embodies a perfect blend of urban elegance and captivating design. Discover the charm of Montreal while being part of a team that creates unforgettable memories.

YOUR ROLE

Under the supervision of the front desk manager, the night auditor ensures the continuity of front desk reception during the night and ensures the quality of service provided to guests.

JOB RESPONSIBILITIES

• Classify business transactions conducted during the day;
• Verify and correct the recording of transactions and update hotel guest notes;
• Balance accounts and close cash registers;
• Produce the daily revenue report;
• Answer the telephone and route incoming calls;
• Process reservations;
• Handle guest complaints;
• Perform front desk associate duties during the night;
• Ensure transition with the morning team by providing a night briefing;
• Communicate any guest requests to the front desk staff during the morning shift;
• All other related tasks.

REQUIREMENTS

• Relevant experience in a front desk associate position.
• Strong and balanced interpersonal skills and attitudes, particularly in communication.
• Comfortable working in a fast-paced environment.
• High sense of responsibility, initiative and autonomy as well as attention to detail.
• Bilingualism in French and English (spoken and written).
• Knowledge of hotel management software (ONQ, an asset).

*The use of the masculine form to designate persons is intended solely to lighten the text and has no discriminatory intent. *