Receptionist - Part-Time Part-Time

Located in the heart of downtown Montreal, a stone's throw from the Palais des Congrès and at the entrance to Chinatown, the Hampton & Homewood Suites Montreal Downtown is an exceptional workplace where innovation and collaboration meet.

Our establishment offers a stimulating environment, driven by a passionate team committed to exceeding expectations. Joining Hampton & Homewood Suites means evolving in a dynamic setting where each contribution is valued, and where excellence and creativity are at the heart of our success

What we offer

• On-site parking
• Dynamic work environment
• Hilton rates

Job Description

• Welcome guests upon arrival to check them in;
• Prepare guest billing for accommodations;
• Explain hotel services;
• Respond to guest requests with outstanding service;
• Process guest departures;
• Coordinate guest needs with housekeeping;
• Answer external calls and redirect them to the appropriate departments;
• Take room service orders;
• Inform guests about our products and services;
• Coordinate various requests with valets, maintenance, etc.;
• Compile requests and follow up using our computerized system.

Required qualifications

• Have had work experience in customer service;
• Possess strong and balanced interpersonal skills and attitudes, particularly in communication;
• Be able to demonstrate participatory leadership and ease working in a team;
• Have initiative and attention to detail;
• Bilingualism in French and English (spoken and written).