Front Desk Agent - Front Desk Agent Part-Time

Located at the foot of the slopes and surrounded by nature, Residence Inn by Marriott Bromont is a new ski-in/ski-out hotel that opened in January 2026 and was designed for extended stays. Residence Inn by Marriott Bromont offers a unique work environment where comfort, simplicity, and quality of life come together.

Working at Residence Inn by Marriott Bromont means being part of a young, motivated, and welcoming team in a modern setting inspired by Nordic architecture and a deep respect for nature. Here, every team member plays an important role in the guest experience, both summer and winter. If you enjoy the great outdoors, attentive service, and teamwork, this is the ideal place for you.

WHAT WE OFFER

• A dynamic, collaborative work environment at the heart of the region's sporting and cultural events.
• Comprehensive training (online videos to learn software and Marriott values, virtual procedures manual, paired work to get started…)
• Uniform provided.
• A comprehensive benefits program (full-time).
• Work-life balance that is valued.
• Preferential rates across all Marriott-branded hotels.
• Discounts for mountain activities and at Cabiin restaurant.
• Opportunities for advancement and meaningful professional development.
• Employee referral program (up to $250).

YOUR ROLE

The Front Desk Agent accompanies the guest from arrival to departure. They ensure that high-level customer service is provided at all times in accordance with the standards of the chain and brand.

RESPONSIBILITIES

• Welcome and check in guests upon arrival and process their departure efficiently and professionally.
• Make, modify, or cancel reservations and inform guests of hotel policies.
• Communicate information regarding room status, VIPs, Marriott Bonvoy member guests, priorities, early or extended departures, and all other guest requests to other departments.
• Review and adjust charges posted to guest accounts while being responsible for cash transactions.

PROFILE WE ARE LOOKING FOR

• Excellent customer service skills.
• Initiative, attention to detail, and independence.
• Ability to work under pressure, solve problems, and work with computer systems.
• Hospitality experience (an asset). No hospitality experience? We provide training.

*The use of the masculine form to designate persons is intended solely to lighten the text and has no discriminatory intent.*