Reception Supervisor

The AC Hotel Vieux-Montréal enjoys an ideal location near downtown and the Place d'Armes metro station. Joining our team means seizing the opportunity to become part of a prestigious brand, renowned for its excellence and quality service.

YOUR ROLE

As a Reception Supervisor , you are the primary point of contact for our clients, providing them with a warm, professional, and personalized welcome. You ensure the smooth coordination of reception operations, supervise a dynamic team, and collaborate with other departments to guarantee an outstanding customer experience.

RESPONSIBILITIES

• Recruit, train and supervise reception staff, and manage working hours.
• To offer courteous, efficient and attentive customer service at all times.
• Master the procedures, policies and tasks related to reception and ensure their implementation within the team.
• Maintain smooth and effective communication with other hotel departments.
• Perform reconciliations of customer accounts and packages, according to the establishment's standards, while avoiding any loss of revenue.
• Ensure strict adherence to the hotel chain's standards.
• Manage customer complaints proactively and professionally to ensure their satisfaction.
• Perform any other related tasks requested by management to support reception operations.

PROFILE SOUGHT

• Developed sense of customer service and hospitality
• Natural leadership and ability to motivate a team
• Rigour, professionalism and good prioritization

REQUIREMENTS

• Relevant experience in a similar role, ideally in the hotel industry
• Skills in supervision and team management
• Excellent communication skills (oral and written)
• Proficiency in IT tools related to hotel management (PMS, booking software, etc.)

*The use of masculine pronouns to refer to people is solely for the purpose of simplifying the text and is not intended to be discriminatory.*