Receptionist - Front Desk Agent Part-Time

Joining the Courtyard Montreal Airport and the Residence Inn Montreal Airport means becoming part of two complementary hotels where comfort, modernity, and excellent service come together. Ideally located near Montreal-Trudeau Airport, our recently renovated properties offer a distinctive experience to business and leisure travelers in a dynamic and international professional environment. At the heart of our culinary offerings is Il Soffio Restaurant & Bar , a contemporary Italian restaurant inspired by the Campobasso region, renowned for its authentic cuisine, refined atmosphere, and chic yet welcoming ambiance. By joining us, you become part of a committed, collaborative, and performance-driven team. You also become part of the prestigious Marriott International network, recognized worldwide for its exceptional hospitality, high standards, development programs, and genuine career advancement opportunities.

What we offer
We offer a stimulating, structured and people-oriented environment, with competitive advantages:

• Exclusive Marriott discounts at over 8,000 hotels worldwide
• Employee Recognition Program
• Wellness initiatives and internal events
• Referral bonus
• Parking included
• A recently renovated, stable, and collaborative environment
• Opportunities for advancement and professional development
• Several other advantages to discover throughout your journey

Your role
As a Reception Agent, you are the first smile our guests encounter and the last memory they retain of their stay.

As a true ambassador for our hotels, you will ensure a warm, professional, and personalized welcome, while providing service that meets Marriott International's standards of excellence. You will assist our guests at every stage of their stay, from arrival to departure, anticipating their needs and creating a seamless, memorable, and effortless experience.

Thanks to your sense of service, your rigor and your ability to evolve in a dynamic environment, you actively contribute to the satisfaction of our customers and the operational success of the Courtyard® & Residence Inn® Montreal Airport.

Responsibilities

• To welcome, register and check out guests efficiently, courteously and professionally.
• Manage reservations, changes and cancellations while informing guests of hotel policies.
• Ensure constant communication with the various departments in order to coordinate arrivals, departures, priority rooms, VIP guests and special requests.
• Respond promptly to guest requests and resolve situations professionally to ensure their complete satisfaction.
• Verify and adjust the charges billed to guests' accounts and ensure the accuracy of the billing.
• Perform cash transactions and daily reconciliations with precision.
• Promote hotel services and help maximize revenue by offering appropriate products and services.
• Maintain a clean, welcoming reception environment that meets Marriott standards.
• Adhere at all times to Marriott International's policies, procedures and quality standards.
• Perform any other related tasks that contribute to the smooth running of operations.
  

Desired profile

• Experience in the hotel industry, primarily in customer service (an asset).
• Excellent customer service and communication skills.
• Professional presentation, positive attitude and welcoming manner.
• Excellent organizational and prioritization skills.
• Sense of initiative, autonomy and attention to detail.
• Ability to work effectively in a dynamic environment and to manage multiple priorities simultaneously.
• Proficiency with computer systems and hotel management software (PMS).
• Experience within an international hotel chain, particularly Marriott (an asset).
• Excellent command of French. Proficiency in English is required to communicate with an international clientele.

About Urgo Hotels Canada
Urgo Hotels Canada is a major player in hotel management and development with over 40 years of expertise. Since our strategic partnership with Hersha Hospitality Management (HHM) in 2022, we have been part of a network of over 235 hotels in North America, Quebec, and Ontario. Guided by our values, we create stimulating work environments and memorable guest experiences.

The company subscribes to the principles of employment equity and encourages all qualified individuals to apply, without distinction.

Fluency in both spoken and written French and English is required for this position. An intermediate level of English is required for occasional communication with English-speaking clients and external suppliers, and to understand certain technical documents. The use of English accounts for approximately 50% of the job's tasks.

About Us
Joining Courtyard Montréal Airport and Residence Inn Montréal Airport means becoming part of two complementary hotels where comfort, modern design, and service excellence come together.
Ideally located near Montréal–Trudeau International Airport , our recently renovated properties offer a distinctive experience for both business and leisure travelers within a dynamic and international environment.
At the heart of our culinary offering is Il Soffio Restaurant & Bar , a contemporary Italian restaurant inspired by the Campobasso region, renowned for its authentic cuisine, refined atmosphere, and warm, sophisticated ambiance.
By joining our team, you become part of an engaged, collaborative, and performance-driven workplace. You will also become part of the prestigious Marriott International network, globally recognized for its exceptional hospitality, high service standards, leadership development programs, and outstanding career growth opportunities.

What We Offer
We provide a stimulating, structured, and people-focused work environment with competitive benefits, including:

• Exclusive Marriott discounts at more than 8,000 hotels worldwide
• Employee recognition programs
• Wellness initiatives and team events
• Employee referral bonus program
• Complimentary parking
• A recently renovated, stable, and collaborative work environment
• Career advancement and professional development opportunities
• Many additional benefits to discover throughout your journey with us

Your Role
As a Front Desk Agent , you are the first smile our guests encounter and the last impression they take with them.
As a true ambassador of our hotels, you will provide a warm, professional, and personalized welcome while delivering service that reflects Marriott International's standards of excellence. You will guide guests through every stage of their stay—from arrival to departure—anticipating their needs and creating a seamless, memorable, and effortless experience.
Through your commitment to exceptional service, attention to detail, and ability to thrive in a fast-paced environment, you will play an essential role in guest satisfaction and contribute directly to the operational success of the Courtyard® & Residence Inn® Montréal Airport .

Responsibilities

• Welcome, register, and check out guests efficiently, courteously, and professionally.
• Manage reservations, modifications, and cancellations while informing guests of hotel policies.
• Maintain effective communication with all hotel departments regarding arrivals, departures, room priorities, VIP guests, and special requests.
• Respond promptly to guest requests and resolve concerns professionally to ensure complete guest satisfaction.
• Review and adjust guest accounts while ensuring billing accuracy.
• Process cash transactions and complete daily cash balancing with accuracy and accountability.
• Promote hotel services and contribute to revenue generation by recommending appropriate products and services.
• Maintain a clean, organized, and welcoming Front Desk environment in accordance with Marriott brand standards.
• Comply with Marriott International policies, procedures, and quality standards at all times.
• Perform any other duties required to support the efficient operation of the department.

Qualifications

• Previous experience in the hospitality industry, particularly in guest services, is considered an asset.
• Excellent customer service and communication skills.
• Professional appearance with a positive and welcoming attitude.
• Strong organizational and time-management skills.
• Initiative, autonomy, and attention to detail.
• Ability to work efficiently in a fast-paced environment while managing multiple priorities.
• Comfortable using hotel management systems (PMS) and other computer applications.
• Experience working within an international hotel brand, particularly Marriott, is considered an asset.
• Excellent command of French. Proficiency in English is required to communicate effectively with our international clients.

About Urgo Hotels Canada
Urgo Hotels Canada is a leading hotel management and development company with over 40 years of expertise . Since our strategic partnership with Hersha Hospitality Management (HHM) in 2022, we have become part of a network of more than 235 hotels across North America , including Quebec and Ontario.
Guided by our values, we create inspiring workplaces and deliver memorable guest experiences.

Urgo Hotels Canada is committed to employment equity and encourages all qualified individuals to apply, regardless of background.

Fluency in both French and English , spoken and written, is required for this position. English is necessary to communicate with international guests, respond to guest requests, collaborate with English-speaking colleagues, and use certain hotel systems, procedures, and technical documentation available only in English. English is used for approximately 50% of the duties associated with this position.