Restaurant Manager

The AC Hotel Vieux-Montréal enjoys an ideal location near downtown and the Place d'Armes metro station. Joining our team means seizing the opportunity to become part of a prestigious brand, renowned for its excellence and quality service.

We are currently seeking a full-time restaurant manager

The catering and banquet manager is responsible for the planning, organization, direction, and control of activities related to catering services and banquet events. They ensure an exceptional customer experience while maintaining operational profitability and adherence to quality, health, and safety standards.

JOB RESPONSIBILITIES
Operations Management

• Supervise all daily activities of the restaurant, bar and banquet services.
• Ensuring the smooth running of events, receptions and catering activities.
• Ensure compliance with quality standards and operational procedures.
• Control inventories, supplies and equipment necessary for operations.

Human Resources Management

• Participate in the recruitment, hiring and integration of staff.
• To train, supervise and motivate work teams.
• Develop work schedules based on operational needs.
• Evaluate employee performance and ensure their professional development.
• Manage conflicts, apply disciplinary measures when necessary and maintain a positive work environment .

Financial management

• Prepare and monitor operating budgets.
• Control labor, food, and beverage costs.
• Submit the weekly tracking file for the payroll department.
• Analyze financial statements and implement corrective measures when necessary.
• To contribute to achieving revenue and profitability objectives.

Customer service

• To provide a superior quality service that meets customer expectations.
• Maintain an active presence on the ground to support teams and clients.
• Handling complaints, resolving problematic situations and providing follow-up with clients.
• Implement actions that promote customer loyalty and satisfaction

SKILLS & QUALITIES

• Minimum of 5 years of management experience
• Skills in human resource management (managing work teams, conflict resolution, etc.)
• Professional attitudes and behavior (teamwork skills, autonomy, dynamism, interpersonal skills, honesty, versatility, initiative, organizational skills, etc.)
• Knowledge of French and English. Proficiency in other languages is an asset.
• Knowledge of the tourism sector and customer needs
• Knowledge and application of labor standards and basic principles of health and safety, as well as hygiene and sanitation.
• Skills in written and verbal communication
• Knowledge of the basic principles of operation of relevant computer systems
• Leadership and decision-making skills
• Stress tolerance